If you are not completely satisfied with your purchase, you have 7 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging.

Please note that certain items are exempt from being returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your item, please contact our customer service team.

To initiate a return, please contact us at info@rubabcouture.com. Our team will provide you with a return shipping label and instructions on how and where to send the package. Returns sent without prior authorization will not be accepted.

Once we receive your return, our team will inspect the item to ensure it meets the return criteria. If the return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.